Social Media Patient Policy

There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. At the Brunswick Health Centre we have a Facebook page, which provide upcoming events for the surgery population.  Brunswick Health Centre has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the code of conduct outlined in this policy.

Patients at the Brunswick Health Centre are expected to adhere to the following code of conduct at all times:

• The practice requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Portable devices are not to be used during consultations.
• Patients are not permitted to disclose any patient-identifiable information about other patients, unless they have the express consent of that patient.
• Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on the practice Facebook page will be deleted by the Practice Manager and the post reported.
• Patients are not permitted to take photographs in the waiting room or areas where other patients are present, nor are photographs of staff permitted.
• Patients must not post comments on social media that identify staff who work at the practice.
• Patients are to use our Generic email account if they wish to leave a review (not complaint) about the Brunswick Health Centre. This will enable the Practice Manager to respond appropriately.
• Defamatory comments about our team are not to be shared on any social media platform. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments (you will be removed immediately from our practice list)
• If you have been found leaving defamatory comments on Social Media, you will be removed from our practice list and if you have other members of your family at the surgery, you will not be able to contact the surgery on their behalf, if this is not possible then they will have to register with another practice due to breakdown in communications.

Patient complaints on social media

We have a separate complaints policy which patients are to use should they wish to make a complaint. We will only respond to complaints made to the practice in accordance with the practice policy. If a complaint is made on the practice Facebook page, it will be deleted.